Frequently Asked Questions

Common Questions about Vacation Rentals with Carolina Properties

How do I book a home? You can either make a booking directly on this website CarolinaPropertiesNC.com Or you can call our office at 828-625-9800 and a reservationist will be happy to assist you. 

Is booking online secure? We implement a variety of security measures to maintain the safety of your personal information when you place an order. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway providers database. It will only be accessible by those authorized with special rights to such systems. They are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers. 

Can I bring my pet with me? We offer several homes, some of which allow pets and some do not. You can either look at our properties online by clicking on the "vacation rentals" tab above and see if the home you are looking at allows pets. Or you can call our office at 828-625-9800 and a reservationist would love to help find a home that is just right for you and your pet. 

What are the benefits of a vacation home rental? Our vacation homes are stocked in such a way that you always feel like you are coming "home" to your "vacation home" rather than returning to a small hotel room. Our homes have full kitchens, with some homes having game rooms, hot tubs and BBQ grills. You will be able to enjoy a full service home while you are on vacation rather than a small, cramped hotel room.

What are Check-in / Check-out times? Check-in time is 4 p.m.  Check-out time is 10 a.m.  We adhere to our check-in & check-out policy to ensure our team has the proper amount of time to clean, inspect and prepare your rental for your arrival.  

What are basic Check Out Instructions? 

1.  Be sure to grab all your phone chargers & belongings. Please be extra diligent and DO NOT LEAVE ANYTHING BEHIND.
2.  Sign out of any of paid channels on the t.v.'s
3.  Load and start the dishwasher
4.  Please take all trash to the dumpster or where indicated in your individual homes instructions which are emailed twice and also sent via text prior to arrival.
5.  Lock the door, take your memories, and come back to visit again!

WHAT'S INCLUDED and WHAT YOU SHOULD BRING

Each home will include:
  • Beds made and ready to sleep in/ bath towels and washcloths are also included (BRING YOUR OWN OUTSIDE towels/blankets) *(NOTE - this applies to all homes except Cottage In The Cove which does not include any linens or towels).
  • Dish soap and dish detergent
  • Silverware, dishes, pots and pans
  • Sample size soaps and shampoos in bathrooms, starter set/one set per bathroom
  • One roll of toilet tissue per bathroom (Septic Tank Safe toilet tissue)
  • One roll of paper towels at the kitchen sink
  • Trash can liner in each trash can
  • One set of towels per guest (plus a few extras just in case)
  • Laundry Detergent is Not provided
NOTE:
Guests should bring their own personal toiletries
Extra septic safe toilet tissue
Extra trash bags
Laundry detergent Please Note - Many units have High Efficiency washers so we recommend bringing that if possible since it will work with all washers. If not, simply use about 50% less standard detergent in a HE machine. *
Beach towels, outside blankets anything you wish to use outside or in hot tub if applicable. House linens or towels are not to be taken outside
Bring your own food, coffee, coffee filters, spices, oils, etc. for cooking
Life Jackets if applicable There may or may not be some on site but we cannot guarantee fit or safety regarding fit so always recommend you bring your own

What about Directions & Parking? Prior to your arrival you will receive a customized digital guestbook with details on directions and parking.  We've gone paperless so it will be important that you view this information prior to arrival.

Do you allow Smoking? All rentals are Non-Smoking.  No smoking of any kind is permitted inside, which includes vaping. 

Parties, Events & Underage Drinking? We do not allow parties or events of any variety; The majority of our rentals are located in a residential community with both year round residents and short-term guests.  As such we ask that you respect their privacy and their right to a peaceful existence! Specifically, between the hours of 10pm and 7am noise should be kept to a minimum.  Parties, weddings, or large family reunions are not permitted in any of our rentals due to Ordinance and Fire Code.  Complaints of loud noises or underage drinking will result in eviction without any refunds being issued.

Do you offer Travel Insurance? Guest have the option to purchase travel insurance policy from a 3rd party provider, Rental Guardian (click on link for overview).  For full policy details click here - Full Policy.

STANDARD TRAVEL PROTECTION:

  • Available to: All US and Non US Travelers
  • Retail price: 7.0% x trip cost
  • Covers 100% of covered trip cancellation and interruption reasons
  • Coverage may be purchased at the following times:
  • At time of initial booking;
    • On or before final trip payment;
    • Up to 30 days before initial check-in.

Cancel for Any Reason TRAVEL PROTECTION:

  • Available to: US travelers ONLY (excluding: NY and WA travelers)
  • Retail price: 9 .8% x trip cost.
  • Covers 100% of covered trip cancellation and interruption reasons & covers 60% of any trip cancellation reasons not listed in the policy.
  • Coverage may be purchased at the following times:
    • At time of initial booking;
    • Within 14 days of initial booking.

When are Payment / Deposit due? If the booking is made more than 30 days in advance of your arrival date, a payment of 50% is due at time of booking.  If booking is made less than 30 prior to arrival, 100% is due at time of booking.  The credit card used for the first payment will be used to process all future payments and is automatically charged on the due date. 

What is the CANCELLATION POLICY? Guest receives 100% (less $50.00 cancellation fee) if cancellation occurs more than 30 days before arrival. If you cancel within 30 days there is no refund unless we get the home rebooked.  If the home is rebooked for your canceled dates we will refund all but the $50 cancellation fee.  Note: Cancellation policies may vary on other marketing sites but it is ALWAYS most affordable to book direct with us at Carolina Properties. We do not charge guest service fees of 8 -15% because we are the direct source.

What is cancellation policy if I booked through VRBO?    Guest receives 100% (less $50.00 cancellation fee) if cancellation occurs more than 30 days before arrival.
Guest receives 50% (less $50.00 cancellation fee). if cancellation occurs more than 14 days before arrival. No refunds within 14 days of arrival.

What is cancellation policy if I booked through AIRBNB?  50% refund upto one week prior to arrival,except Airbnb fees.

There will be no refunds for no-shows, late arrivals, early departures, or for leaving the home for mechanical failure of non-essential items.   Please see above for details on Travel Insurance.  

How old do I have to be to book ? Occupancy / Age / Restrictions? You must be at least 25 years old to rent any of our properties. In no event shall the Rental Property be occupied by more persons than the capacity of the property as stated on the web site or the confirmation letter, without prior approval.  No fraternities, school, civic, or other non-family groups are permitted unless granted prior approval.  In no event shall guests assign or sublet the Rental Property in whole or in part.  Guest agrees that they will be present during entire rental period. 

Will the home be cleaned prior to my arrival? Yes, Our expectations are for you to enter a clean, fully-ready, and properly stocked rental.  Regardless if you stay one night or seven, our cleaners perform the same tasks for every clean..  Therefore, the cleaning fee remains the same for any number of nights booked.  Should you arrive at your rental and notice something was overlooked or not cleaned; please advise us with 2 hours of arrival.  We are unable to correct the situation if we are not made aware.